Is there a late/cancellation fee?
April 9, 2022 - 12:26 pm
Is there a late/cancellation fee?
There are fees and disincentives for cancelling a job late. Cleaners will see disincentives, and customers will see fines. Below is the disincentives, and cancellation policy:
Disincentives and Cancellation Policy In the interest of encouraging responsible use of the Platform, Licensor imposes and Licensee hereby agrees to accept certain fees levied in instances of Licensee’s cancellations of services with insufficient or no notice provided to the Platform. Generally, Licensee may cancel a scheduled job, or reschedule a job, within five (5) minutes of posting without incurring a fee. However, Licensee will incur the following fees: (i) $40 USD where Licensee cancels or reschedules a service within two (2) hours of the service starting; (ii) $10 USD where Licensee cancels or reschedules a service within twenty-four (24) hours but more than two (2) hours of the service starting; and (iii) $40 USD where Licensee does not appear at or prevents a Service Provider from performing the requested service. Licensee hereby authorizes Licensor to apply these fees to Licensee via Licensee’s Payment Method and to remit the amounts to the Service Provider, minus processing charges.
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